How to delete your ra'i account
Last updated: 13 October 2026
You can delete your account yourself, at any time, from inside the app or on the website. Deletion is immediate and permanent.
In the app (iPhone or Android)
- Open your profile tab and tap Settings.
- Tap Account.
- Scroll to the bottom and tap Delete account, then confirm.
On the website
- Sign in at jointherai.com and open your profile.
- Open Settings, then Account.
- Choose Delete account and confirm.
If you cannot sign in
Email support@jointherai.com from the email address on the account with the subject "Delete my account". We will check that the request comes from the account holder, delete the account, and confirm by email within 7 days.
What is deleted
Everything attached to the account, at the moment you confirm: your profile, saved items and photos, catalogs, chats and the photos in them, votes, comments, gift-list claims, assistant conversations, settings, and push tokens. This is a hard delete, not a deactivation; it cannot be undone and we cannot restore an account afterwards.
At the same time, error reports and store-link taps are anonymized so that they no longer point to you. Analytics events and app-open records, which carry only an account ID, are deleted within 12 months at the latest. Copies in encrypted backups expire on our providers' standard backup cycles.
Content you shared into other people's chats (for example an item you sent to a friend) is removed as well. Published catalogs and the comments on them disappear from Explore.
Deleting only part of your data
You do not need to delete the whole account to remove something. Items, catalogs, messages, comments, photos, and assistant chats can each be deleted in the app, and your profile details can be edited or cleared in Settings. For anything you cannot remove yourself, email support@jointherai.com.
Who we are
ra'i is operated by RAI APP FZ-LLC, Ras Al Khaimah Economic Zone, United Arab Emirates. Our full Privacy Policy explains what we collect and why.